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Of course she is elegant and has an innate sense of style. Heads turn when she enters a room. Other women unconsciously imitate her, but can never quite match her style and grace. Of course, she is all classy lady, but she is also good at what she does. She likes to be able to [...]

Statistics consistently reinforce that the biggest challenge in today’s contact center environment is agent training.  Turnover continues to be high; new hire costs are on the rise—I’ve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line.  What can you [...]